Privacy Policy

We may change this privacy policy from time to time, therefore please check this page from time to time to ensure that you are happy with any changes.  This privacy policy was last updated on 20/05/18

Contact form

If you use the contact form on this website we will use the information you provide to contact you in relation to your questions or comments. The information you provide will not be shared with anyone else unless you explicitly give us permission to, or unless we are required to do so by law.

GDPR Privacy Notice
The information set out below forms our Privacy Notice. It explains what we do with your personal information, why we want to use it, how we protect it, and what rights you have to control our use of your personal data.
Tulip Publications recognise and respect your right to privacy.
The most important fact is that it’s your personal data. We have complete respect for your rights and we will only use it where necessary to deliver our services and products to you and / or your organisation, or to keep you up to date about developments in our services and products

The purpose and lawful basis for processing your personal data
We use information for a few different purposes and these each have a different lawful basis. This section describes these in detail and, although it’s technical, we’re required by law to explain this to you.

If you are an existing Tulip Publications customer, we hold your name and contact details because we have a contractual obligation to deliver services to you. We need your contact details to deliver our services (such as send you update emails when you need to take actions, send you invoices and so on.). We will hold your information for three years from the termination of our contractual obligation, for legal records.
If you are a previous Tulip Publications customer, in the three-year period following the end of our contract, we may continue to contact you with information about Tulip Publications services and offers because we think you will find it useful. We believe we have a legitimate interest in this direct marketing activity (and this is also permitted under the Privacy and Electronic Communications Regulations or “PECR”) but you are always able to unsubscribe by clicking the link at the bottom of the emails we send, or by emailing us at enquiries@tulippublications.co.uk

Who we share your personal data with
Data processors

• Our service providers and sub-contractors, including but not limited to payment processors, suppliers of technical and support services and cloud service providers;
• Website and data hosting service providers
• Email, contacts and calendar service providers
• Accounting software service providers
For security reasons (to reduce the risk of phishing attacks to our customers) we do not name all our service providers in this privacy notice. The types of personal data we hold about you (and that may be transferred to our data processors) are set out above. Please contact us at enquiries@tulippublications.co.uk if you want further information on specific data processors or the types of personal data they process for us.

Other circumstances in which we may share personal data with third parties
We may also share your personal data with the following third parties in certain circumstances:
• We will share personal information with law enforcement or other authorities (such as tax authorities) if required by applicable law.
• We may share personal information with third parties to whom we may choose to sell, transfer, or merge parts of our organisation or our assets. Alternatively, we may seek to acquire other organisations or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• We may share personal information with professional advisors such as lawyers, accountants or auditors in order for them to provide legal, accounting or auditing services to us.

Third Party Websites
Our Website may, from time to time, contain links to websites operated by third parties. Please note that this Privacy Policy applies solely to the information collected from the Tulip Publications website (https://www.tulippublications.co.uk) and we cannot be responsible for Personal Information collected and stored by third-parties. If you choose to visit any of those sites, then their privacy policies would apply, and you should read these carefully before you submit any Personal Information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third party terms and conditions or policies.

Your personal data rights
The personal data we hold about you is your data, so you have certain rights over them. This section summarises your rights. You can exercise any or all these rights when you choose, and the easiest way is by dropping us an email at enquiries@tulippublications.co.uk to;
• update any Personal Information which is out of date or incorrect;
• delete any Personal Information which we are holding about you;
• restrict the way that we process your Personal Information;
• provide your Personal Information to a third-party provider of services; or
• provide you with a copy of any Personal Information which we hold about you.
Where we are processing your data based on your consent (e.g. for marketing purposes) you can withdraw that consent and we must immediately stop processing your data. Please note that up to that point, we’re acting lawfully with your consent, withdrawal of consent cannot be backdated.
You have the right to request a copy of all personal data we hold relating to you and we must provide this within 30 days. You also have the right to require us to correct any records that are wrong. You have the right to require us to erase personal data and we must comply unless we need it for one of the purposes described above (for example, this might include the fact that we need to demonstrate performance of our contractual obligations.) We also retain the right to keep data that is needed to establish, exercise or defend a legal claim.
Where we process your data based on a “legitimate interest” (underlined in the section on Purpose and Lawful Basis, above) you still have the right to object to our processing of that data. From that point, we must stop processing your data until we have determined whether your rights override our interests.
Finally, you may have the right to have your personal data transferred to another organisation, and we’re obliged to provide it to you in a clear and reasonable format.

Your rights to lodge a complaint with the Regulator
At all times, you have the right to report a concern or lodge a complaint with the Information Commissioner’s Office. Please refer to the ICO at https://ico.org.uk/concerns/ or by calling them on 0303 123 1113.
Of course, we hope that we can resolve your issue quickly and fairly – you can contact us at
enquiries@tulippublications.co.uk
Our contractual requirements to use your personal data
If you’re a Tulip Publications customer, it’s a requirement that we collect personal information from you so that we can enter into a contract with you or your company. If you’re an employee (or temporary or associated worker) at a Tulip Publications customer or are a private individual, we have a legitimate interest in using your personal data so we can provide our support services. You or Your employer will require us to do this through our contract with them. If you ask us to restrict processing of your personal data, we may not be able to fulfill our role of providing services. For this reason, we use our legitimate interests as the lawful basis for processing your data (which is why we don’t ask for your consent to process it.)

Automated processing of your personal data
The only automated processing we do of personal data within our systems is through the engagement of Mailchimp to undertake some automated communications activities. You are able to manage the information you receive from us at any time by contacting enquiries@tulippublications.co.uk

Other purposes for processing personal data
We don’t process your personal data for any other purpose than we’ve described here. We won’t sell your personal data to other companies.

Changes to this privacy notice
This privacy notice was last updated on 20th May 2018. We may change this privacy notice from time to time by amending this page and, where appropriate, notify you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

How to contact us
If you have any questions, concerns or just want some more information in relation to our privacy management, you can contact us in the following ways:
• Telephone: 01276 506369
• Email: enquiries@tulippublications.co.uk
• Post: Tulip Publications, 33 Old Pasture Road, Frimley Surrey, GU16 8SA

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